l89bet Privacy Policy

📄 Full Privacy Policy

1 Who We Are

This Privacy Policy applies to the l89bet platform, accessible at https://l89bet.ws, and all associated services operated under that domain. When this policy refers to "l89bet", "we", "us", or "our", it means the operator of the l89bet platform. When it refers to "you", "your", or "Player", it means any individual who visits, registers on, or uses any service provided through the l89bet platform.

l89bet is the data controller responsible for your personal data. If you have any questions about how we handle your information, you can contact our data team directly at [email protected].

2 What Personal Data We Collect

l89bet collects personal data in the following categories:

2.1 Registration Data

When you create an l89bet account, we collect your full name, date of birth, mobile phone number, email address, and the city or region of Bangladesh in which you reside (for example, Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh).

2.2 Identity Verification Data

To comply with our age verification and anti-money laundering obligations, we may collect copies of your National Identity Card (NID), passport, or driving licence, as well as a proof-of-address document. This data is processed solely for verification purposes.

2.3 Financial Data

When you make a deposit or withdrawal, we record transaction amounts, dates, payment methods used (such as bKash, Nagad, Rocket, Upay, or bank transfer), and transaction reference numbers. We do not store full card numbers or mobile wallet PINs — those are handled directly by the respective payment providers.

2.4 Usage and Behavioural Data

We automatically collect data about how you interact with the l89bet platform. This includes pages viewed, games played, bets placed, session duration, device type, operating system, browser type, and IP address. This data helps us improve the platform and detect fraud or suspicious activity.

2.5 Communications Data

If you contact our support team by email or live chat, we retain a record of that correspondence, including any personal information you provide within it, to help us resolve your query and improve our customer service.

2.6 Cookie and Tracking Data

l89bet uses cookies and similar tracking technologies. Details of what we collect via cookies are set out in Section 8 of this policy.

3 How We Use Your Personal Data

l89bet uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and secure your l89bet account, including verifying your identity and age.
• Service delivery: To process your bets, deposits, and withdrawals, and to provide access to all games and features on the platform.
• Legal and regulatory compliance: To fulfil our obligations under applicable anti-money laundering rules, age verification requirements, and responsible gaming regulations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account takeovers, and other unlawful activities.
• Customer support: To respond to your enquiries, resolve disputes, and improve the quality of our support services.
• Platform improvement: To analyse how Players use l89bet and to make improvements to usability, performance, and the range of services offered.
• Responsible gaming: To monitor for signs of problem gambling and to enforce any responsible gaming limits or restrictions you have set on your account.
• Marketing communications: To send you promotional offers, bonus notifications, and news about l89bet — but only where you have given explicit consent or where permitted by applicable law. You may opt out at any time.

4 Legal Basis for Processing

l89bet processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the contract we have with you when you register an account and use our Services.
• Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including age verification and anti-money laundering rules.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where those interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and for the use of non-essential cookies, where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5 Sharing Your Personal Data

l89bet does not sell, rent, or trade your personal data. We may share your data with the following categories of third parties strictly to the extent necessary:

5.1 Payment Providers

When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Visa, or Mastercard, we share the minimum data required to process that transaction with the relevant payment provider. Each provider operates under its own privacy policy.

5.2 Game and Technology Providers

Third-party game studios such as Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe may process limited technical data (such as your session token and game history) to operate their games and ensure fair play. They do not receive your full personal profile.

5.3 Compliance and Legal Authorities

We may be required to disclose personal data to relevant legal authorities, regulators, or law enforcement bodies where we are under a legal obligation to do so, or where disclosure is necessary to prevent fraud, money laundering, or other serious criminal activity.

5.4 Service Providers

We use trusted third-party service providers for functions such as cloud hosting, data analytics, email delivery, and customer support tooling. These providers act as data processors on our behalf under contractual data processing agreements and are not permitted to use your data for their own purposes.

6 Data Retention

l89bet retains your personal data for as long as your account remains active and for a period thereafter as required by applicable legal, regulatory, and internal policy obligations. The following general retention periods apply:

When the applicable retention period expires, personal data is securely deleted or anonymised.

7 Your Privacy Rights

As a player on the l89bet platform, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data l89bet holds about you.
• Right to rectification: You may ask us to correct any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You may request that we delete your personal data, subject to our legal retention obligations. Where deletion is not possible, we will anonymise your data.
• Right to restriction: You may ask us to restrict processing of your personal data in certain circumstances, for example while a dispute is being resolved.
• Right to object: You may object to processing based on legitimate interests, including profiling for marketing purposes.
• Right to withdraw consent: Where processing is based on your consent (for example, marketing emails), you may withdraw that consent at any time without affecting prior processing.
• Right to data portability: Where processing is automated and based on consent or contract, you may request your data in a structured, machine-readable format.

To exercise any of these rights, please contact our support team at [email protected] with the subject line "Privacy Request". We aim to respond within 30 days. We may need to verify your identity before processing your request.

8 Cookies and Tracking Technologies

l89bet uses cookies — small text files stored on your device — and similar technologies to operate and improve the platform. The cookies we use fall into the following categories:

l89bet does not use advertising cookies, cross-site tracking cookies, or social media tracking pixels. You can manage cookie settings through your browser. Disabling essential cookies may impair your ability to use the platform.

9 Data Security

l89bet takes the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data at rest, including identity documents and financial records.
• Role-based access controls ensuring that only authorised personnel can access personal data.
• Regular internal security audits and vulnerability assessments.
• Secure data centre infrastructure with physical access controls.

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights, l89bet will notify affected players promptly in accordance with applicable requirements.

You also play a role in keeping your data secure. Please use a strong, unique password for your l89bet account and never share your login credentials with anyone. l89bet staff will never ask you for your password.

10 Children and Minors

l89bet is strictly a platform for adults aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that we have inadvertently collected data from a person under 21, we will delete that data immediately and close the associated account. If you believe a minor has registered on our platform, please contact us immediately at [email protected].

11 Links to Third-Party Services

The l89bet platform may contain references to third-party payment providers and game studios. Once you leave the l89bet platform and interact with a third-party service, that service's own privacy policy applies. l89bet is not responsible for the privacy practices of third-party providers. We encourage you to review the privacy policies of any third-party services you use in connection with your l89bet account.

12 Changes to This Privacy Policy

l89bet reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify registered players by email or via an in-platform notification prior to the changes taking effect. The most current version of this policy will always be available at https://l89bet.ws/privacy-policy. The "Last Updated" date at the top of this page indicates when the policy was most recently revised. Continued use of the platform following any update constitutes acceptance of the revised policy.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way l89bet handles your personal data, please contact our support team:

For responsible gaming requests, including self-exclusion and deposit limit adjustments, please visit our Responsible Gaming page or contact support directly.